Terms of service

These terms are an agreement between Noveeo Events Pte. Ltd. (UEN 202620712D), the Singapore company that operates Cohumi, and the company that creates a Cohumi account. The contracting party is the company, not the individual employees whose records it manages — if you create an account, you confirm you have the authority to bind your company to these terms. By creating an account or continuing to use the service, your company accepts them.

How personal data is handled — including your employees' data — is set out in our Privacy Policy, which forms part of this agreement.

Cohumi is HR software for Singapore companies: rostering, attendance with GPS, face and kiosk clock-in, leave management, Singapore payroll with CPF and related statutory computations, expense claims, and an employee mobile app. We host it, maintain it and improve it; you and your team use it through a browser and the employee app. Features evolve — we add and refine continuously — but we will not remove a capability your company depends on without reasonable notice.

Your company's administrators control who can access its account. You are responsible for keeping credentials safe, for the people you invite, and for what they do with the access you give them — role permissions inside the product are a tool for you to manage that, not a transfer of the responsibility to us. Tell us promptly if you believe an account has been compromised.

Cohumi has no subscription. Day-to-day use — attendance, scheduling, leave, claims, the employee app — does not cost anything. Specific actions, such as finalising a payroll run, spend credits from your company's balance, and what an action costs is always shown in the product before you confirm it. If your balance cannot cover an action, that action waits until you top up; nothing else stops working and your data is never withheld.

There are two kinds of credits, and they behave differently. Free credits are granted — at signup, through referrals, or in promotions. They carry an expiry date, set by the validity period in force when they are granted and shown alongside your balance, and they cannot be used for services that carry a real-world cost to us. Paid credits are bought with money. They never expire, and they are not refundable — including any unused balance if you close your account. Please buy only what you expect to use. When you spend, free credits are consumed first, soonest-expiring first, so your paid balance is never touched while a gift is still available.

Prices are in Singapore dollars and shown before you pay. You pay on Stripe's secure payment page by PayNow or card; your payment details go to Stripe and never touch our servers. Credits are added to your company's balance as soon as Stripe confirms the payment, and a receipt is emailed to the person who bought them. The charge appears on your statement as COHUMI.

Charged in error? If you were charged twice, charged for credits that never reached your balance, or charged without authorising it, email hello@cohumi.com within 30 days and we will refund the amount to the original payment method — usually within 5–10 business days, depending on your bank. Please contact us before raising a dispute with your bank; it is faster for you.

We may change credit prices and what actions cost for the future, with notice — never retroactively for credits you already hold.

This is the clause that matters most. The employee records your company puts into Cohumi — including NRIC numbers, salaries, bank details, medical certificates, and biometric enrolments where you enable face verification — belong to your relationship with your employees, and under the PDPA your company is the organisation responsible for them, with Cohumi processing on your behalf as a data intermediary. By entering an employee's data, your company confirms it has the authority and lawful basis to do so, and that it has informed its employees as the PDPA requires — particularly before switching on face verification or GPS clock-in.

You are also responsible for the accuracy of what you enter. Cohumi computes from the data it is given; a wrong salary, date of birth or CPF scheme produces wrong results, and correcting the inputs is in your hands. We provide the tools — audit trails, exports, employee self-service — to help you meet your obligations, but the obligations are yours.

Cohumi computes CPF contributions, self-help-group deductions and related statutory amounts according to the published rules of CPF Board, MOM and IRAS, and we test our calculations against those published rules. But your company reviews every payroll run before finalising it, and your company remains responsible for its filings, payments and submissions to CPF Board, IRAS and any other authority. Cohumi is a calculation and record-keeping tool, not your tax agent and not professional advice — if a figure looks wrong to you, check it with us or with your advisor before filing, not after.

Use Cohumi lawfully and for what it is: managing your own workforce. Do not use it to hold data about people who are not your employees or job applicants, do not attempt to probe or breach the isolation between companies on the platform, do not resell access, and do not use the service to harass, unlawfully surveil or discriminate against anyone. We may suspend an account that is abusing the platform or putting other customers' data at risk, and we will tell you why.

We run Cohumi on reputable infrastructure and aim for it to be available whenever your team needs it, but we are an early-stage product and we will not pretend otherwise: the service is provided on a best-effort basis, without a contractual uptime guarantee. We may occasionally take the service down briefly for maintenance, scheduled where we can for quiet hours. Support is by email at hello@cohumi.com, answered by a real person.

Your data is yours. You can export your records from the product at any time, and you can ask us for a full export of your company's data, which we will provide in a machine-readable form. If you close your account, your data remains available for export for 90 days and is then deleted from our systems. Remember that Singapore law requires employers to retain employment records for a period after employment ends — export what you must keep before the deletion date, because deletion is permanent.

Cohumi is provided as it is, and while we build carefully — and put real effort into the correctness of statutory calculations — we cannot promise the service will be error-free or uninterrupted. To the extent Singapore law allows, our total liability to your company for any claim arising from the service is capped at the amount your company paid us in the 12 months before the claim, and we are not liable for indirect or consequential losses such as lost profits. Nothing in these terms excludes liability that cannot be excluded under Singapore law.

When these terms change, the new version is posted here with its date at the top, and material changes are notified to account holders by email or inside the product before they take effect. Continuing to use Cohumi after that notice means your company accepts the updated terms; if you do not, you may close your account and the section above governs your data.

These terms are governed by the laws of Singapore, and any dispute under them is subject to the jurisdiction of the Singapore courts.

Questions about these terms go to hello@cohumi.com. Questions about personal data go to our Data Protection Officer at hello@cohumi.com.